Legal
Privacy Policy
Last updated 16 August 2026
This policy explains what information Healing Hands Multispeciality Clinic ("we", "us", "the clinic") collects through this website, why we collect it, and how it is used. It applies to https://healinghandsmultispecialityclinic.com and does not cover information collected in person at the clinic, which is handled under standard clinical record-keeping practice.
Information you provide to us
When you submit the appointment request form, review form, or contact us by phone or WhatsApp, we may collect your name, mobile number, email address, preferred appointment date and time, a brief description of your concern, and any message or review text you choose to submit. We use this information only to respond to your enquiry, schedule and confirm appointments, and to publish reviews you submit for display on this website after moderation.
Information collected automatically
This website uses Firebase Analytics (Google) to understand how visitors use the site — for example, which pages are viewed and general device and location information at a city level. This data is aggregated and is not used to identify individual visitors. You can control cookies and analytics through your browser settings.
How we use your information
- To confirm, reschedule or follow up on appointment requests.
- To respond to enquiries sent via the contact or appointment forms.
- To display patient reviews that have been submitted and approved for publication.
- To understand and improve how visitors use this website.
We do not sell, rent or trade your personal information to third parties for marketing purposes.
Data storage and third parties
Form submissions are stored using Google Firebase infrastructure. Firebase applies its own security and data-handling practices; you can read more in Google's Firebase privacy documentation. We retain appointment and enquiry information only for as long as needed to provide the service you requested and to meet our clinical record-keeping obligations.
Your choices
You may ask us to correct or delete personal information you have submitted through this website, or ask what information we hold about you, by contacting us using the details on our Contact page.
Changes to this policy
We may update this policy from time to time to reflect changes to the website or applicable law. The "last updated" date above shows when it was last revised.